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Unit 9 Empowering Users of Health and Social Care Assignment Help

Introduction of Health and Social Care Assignment Help

In the world of human and social care, there are numerous policies, procedure and acts are described in order to ensure the well-being and safety of the employees and individuals who are working into an organization or a company.

In this paper, I have included numerous acts that focus on the legalization and their influence on the employees. The acts that I have included in this paper are Human right act 1998, care standard act 2000, disability discrimination act 1995, and data protection act along with a case study.

All these things will explain how they have promoted and maximized the right of service users.

All the points such as communication, procedures, and policies that promote the right of service user of social care and health will be discussed here in this paper.

Task 1

1.2 Explain how the organizational policies and practice for promoting & augmenting the rights of users of social and health care services are influenced by the present skills standards and the legalization?

Generally speaking, legalization is a law which is put forth and implemented by the Government of any country to protect the local community and the public.

Any event which regulates, authenticate, and sanction the event that defines the protection for the locals of the place is the legalization of law.

Let’s first discuss the care standard act. It was created in the partnership with the health professionals, and health managers and they introduced the care standard commission which is liable for the publication and the inspection of the national minimum standard (Ahmen, Bestall and Clark 2011).

Following are mentioned all the policies and practices that promote and maximize the rights of Mr. Rano:

Process of Inspection– As you know that the care standard commission was introduced by the care standard act, and its main purpose was to inspect hospitals and the care units.

The commission inspected the hospital where Mr. Rano used to live twice in a year, one time is announced and another in an unannounced way.

The inspector of the commission visited the hospital and checked the quality of the services as well as the safety of the patient by talking to the patient, observing care unit and talking the staff and the family members of patients.

Accountability – The inspector from the commission is liable to justify the services to the patients and to the court. One can be called at any time, as the social worker is bounded by the commission, and he or she is also an employee of the organization.

Conflict – A conflict can arise between a social worker and Mr. Rano.

1.1. What all factors can affect the achievement of maximizing and promotion of the rights of the users of social and health care services?

Mr. Rano and his family have full rights to learn about the treatment and its’ side effects, which is given to Mr. Rano.

Along with that, it is the responsibility of the care unit to provide every information and decision which is taken with respect to Mr. Rano’s health.

Care unit should provide the information to the family in the easiest way possible so that they have no problem in understanding the procedure and action of the treatment (Adams, Hean, and Clark, 2009).

It is the duty of a health unit’s staff to help the relative of the patient in understanding the treatment in the caring and supportive manner.

The family members or relatives of the patient have the right to say no to the procedure if they feel that the treatment and procedure can anyways harm the patient.

Supporting Individuals – It is the moral duty of a worker of health care unit to establish a healthier and positive environment for Mr. Rano. The worker of the health unit should possess certain values and principles which are as follows:

  • Honor the vividness.
  • Earn the confidence of the patient.
  • Protect the choice and rights of the patients and the family or relatives.

Involving people in planning and support procedure.

1.3. Explain the importance of communication between a care worker and an individual and how it can improve and promote the rights of users of health and social care services.

We all know how communication plays an important role in our everyday life. Good communication is one where the exchange of ideas, thoughts, opinions, and views takes place successfully.

Communication is not only about communicating with the words but also with the body language, eye contact, and tone of your voice.

Communication holds a big role in care workers’ duty.

As Mr. Rano is suffering from dementia, it is not possible for him to move or even to speak properly because of which patients of dementia often lose their communication power.

In such as it becomes essential for the care workers to speak to such patients slowly, and softly. One should form non-complex sentences while talking to such patient, can also use a flow chart to communicate properly, can ask the questions which have yes or no as their answers.

Care worker must avoid using closed or threaten body language (Barss, Freeth and Hammick 2000).

Care worker should consider that can one contribute more to build better communication with Mr. Rano, it will help to strengthen the rights of the user. With the right approach and effective communication, one can increase the lifetime value for the services.

Task 2

2.1. What are the factors that contribute to the loss of independence, non-participation, and social exclusion for vulnerable people?

Below are mentioned all the factors that contribute to the loss in the independence of Mr. Rano are as follow:

The Physical Loss: Mr. Rano is suffering from a fatal disease, namely dementia. An illness where the patient suffers from severe physical loss as one is unable to move and even speak properly.

Mental Loss: Due to dementia, Mr. Rano is suffering from huge mental loss. His mental condition is not as good as he is unable to answer the questions from the police and others. It’s because of his illness he finds it difficult to learn new things.

Emotional Loss: The condition of mental loss and physical loss made Mr. Rano emotionally unstable. Because of this, he always has a fear to lose something that made him frustrated, sadden, and useless.

Social Loss: Illness of Mr. Rano made him vulnerable. As he is unable to speak and share his views and ideas with others, he is losing his social connect. Dementia makes him forget everything and everyone. The physical and mental lose is the major reason for his social loss.

The factors that lead to non-participation:

One of the major factors that contributed to the non-participation of Mr. Rano is his personal powerlessness. Dementia made Mr. Rano quite weak. His severe weakness is the major reason for his non-participation, as Mr. Rano is dependent on others for his daily routine (Gilsno Rao.

Under the basic right of independence, Rano has a right to go to a place he wishes, but as he is suffering from a disease, his decision can harm him and others severely.

In such a situation, a tension can happen between a caretaker and Rano.

But a caretaker must choose first the safety of a patient, and the rights and responsibilities.

Task 3

3.1. Take the help of this case study and use your knowledge, to identify the extent to which an individual is prone to harm.

The case study is about a person named, Mr. Jayesh. He is suffering from hallucination, and due to which he often falls from his bed.

One night, in the middle of the night, Mr. Jayesh tried to climb out of his bed, and fortunately, staff caught him at the cot side of the bed.

In this situation, Mr. Jayesh can severely get harmed due to the irresponsibility of the care worker.

Care worker knows about J being suffering from hallucination, therefore, he should be more concern about the patient, and do a double check on him at night, to ensure his safety.

Another mistake that staff made was the wrong arrangement of the mattress on the floor for Mr. J.

He is 96 years old & according to his age, it is very harmful to him to sleep on the floor. Sleeping on the mattress on the floor may cause him joint pain. (Poland, Homes and Andrews, 2010).

3.2. How effective are the policies, procedures, and managerial approach in health and social care to improve risk management?

Policies, procedures, and rules in an organization are vital for every company to achieve the goals set by the top management.

The same goes with the care workers, as they should also have legalization in an organization by setting the acceptable and unacceptable risk criteria, to create an abuse-free environment, protection from the unacceptable risk by the organization, way of leadership and complaint procedure.

When it comes to mitigating the managerial risk, only assessing risk, complaint procedure and leadership style plays a vital role.

Therefore, a care worker must possess the leadership style in order to influence the individual.

Some other ways in which you can minimize the risk are identifying the problem or abuse, identifying well-disciplined people, & a building well-reporting structure.


Various kinds of policies and legislation that impact any organization is discussed in this paper with the reference of a given case.

With that, I have also described the effectiveness of the policies & procedures in social and health care area. In the above paper, we have also discussed the tension between care worker and the patient who is suffering from a fatal disease.

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